Accounts Receivable & Collections Specialist

Location: Roseville, CA
Employment Type: Temporary-to-Hire (Direct Hire candidates will also be considered)

About the Opportunity

We are seeking a detail-oriented and customer-focused Accounts Receivable & Collections Specialist to join a warm, friendly, and family-oriented team in Roseville. This position offers a blend of accounts receivable, collections, cash application, and credit support responsibilities. The ideal candidate will be comfortable communicating with customers, building relationships, resolving payment issues, and maintaining accurate financial records.

This is a temporary-to-hire opportunity, though qualified direct hire candidates will also be considered.

Key Responsibilities

Collections & Customer Account Management

• Proactively contact customers via phone and email regarding outstanding balances.
• Manage and maintain an aging report, prioritizing collection efforts and follow-up activities.
• Research and resolve payment discrepancies and billing issues.
• Negotiate payment arrangements within established guidelines.
• Document collection activity and maintain accurate customer account records.
• Escalate accounts and make recommendations regarding collection strategies when appropriate.

Accounts Receivable

• Post customer payments accurately and timely.
• Apply payments to customer accounts and investigate unapplied cash as needed.
• Reconcile account balances and resolve payment variances.
• Process daily deposits and support cash receipt functions.
• Maintain accurate records of customer transactions and account activity.

Credit Support

• Review and process customer credit applications.
• Verify information and maintain customer credit files.
• Monitor customer account status and communicate concerns as appropriate.
• Assist with account setup and ongoing account maintenance.

Team Collaboration

• Partner with accounting, sales, customer service, and other departments to resolve customer account issues.
• Provide exceptional customer service while maintaining professionalism during collection efforts.
• Cross-train within the department and assist with additional administrative or accounting duties as needed.

Qualifications

• 4+ years of experience in collections, accounts receivable, credit roles
• Experience with payment posting, cash application, and managing customer accounts.
• Strong understanding of account reconciliation and aging reports.
• Experience reviewing and processing credit applications.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build positive customer relationships while maintaining collection objectives.
• Highly organized with strong attention to detail and accuracy.
• Proficient with accounting systems and Microsoft Office applications, particularly Excel.

Preferred Skills

• Ability to work independently while managing multiple priorities.
• Strong problem-solving and analytical abilities.
• Professional phone demeanor and customer service mindset.
• Experience working in a fast-paced environment.

Compensation & Benefits

$27 - $32/hr depending in experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.